FAQs

Below you can find the answers to the most common questions Sebastian Property Services is asked.

 

How much will the property cleaning cost me?

That depends on many factors, such as how often you require service and what time of the week. On weekends, we must pay our team more and therefore your fee will be more than it would be on a weekday. We will carry out an on-site assessment before finalising a competitive quote for you.

Where does your team go to? How far away from your head office will you work?

Our head office is located in Bayswater, but our teams work in most provincial cities and many places in between. We provide property services and cleaning services in Hamilton, Benalla, Myrtleford, Sale, Bairnsdale and throughout Gippsland. But of course, we also have people working all across Melbourne.

Do you employ your staff or do you subcontract?

We employ all members of our team as direct employees. They work for us and we take pride in taking care of our workforce. We do not want to be responsible for your company being on the front page of The Age or the local paper because your cleaners are being mistreated and cheated of their wages.

Will I be able to speak to anyone if I have a problem?

Yes. You will be appointed a Customer Service Supervisor as your first point of contact who you can contact whenever you have questions.

Who owns the company?

Matt Marsh is the Managing Director. Marsh family Trust owns Sebastian group of companies. Get to know more about our team here.

Are you insured?

Yes, we have all the required insurances, including public liability, WorkCover and motor vehicle insurances. We renew these yearly and are happy to supply you with a copy once we start working together.

Are you quality-assured?

Yes, we have been certified by SGS and hold certificates for Quality Management ISO9001, Environmental Management ISO 14000 and Safety Management System AS/NZS 4801.

How safe are your cleaning products?

The everyday products are safe for you, your staff, your customers, your fittings and just as importantly, the environment. We use a range of cleaning fluids (not chemicals) that are made up of salt, water and electricity to make safe, non-toxic, non-injurious products.

What about the equipment, do you supply that?

Yes, we supply all the equipment to be used on your site, it is tagged, tested and well-maintained. Depending on your requirements, we may use new equipment and other times we may move equipment between sites.

Can you supply me with toilet paper etc.?

Yes. Due to our procurement processes and volume discounts, we can supply products at very competitive rates.

I need sanitary hygiene bins, can you supply those?

Yes. In fact, we have our own branded products that we manage and supply for competitive rates.

Is there a minimum charge for your services?

Typically for one off-work, we apply a minimum charge of $350.00 + GST for the call out and the first 2 hours on site, after that, there will a quoted amount. For regular office or retail cleaning work, our minimum charge per service is typically $180.00 + GST.

My tennis court is covered in mould, can you make it clean and safe again?

Yes we can. Our Technical & Specialist Services team are experts at making all sports playing surfaces safe again. Our clean and capture system means that there is no residue left behind that needs hours to dry.